'Fraudsters stole 2,400 from my Revolut account while I was asleep - but they still told me I must have authorised it myself'

"Small-business owner Johnny Carroll only got refund after a year of pleading and the company eventually said it had been a 'malware incident'"

"A father who had €2,400 stolen from his Revolut account has criticised the "frustrating" experience he had trying to get a refund."

"Johnny Carroll (52) was asleep at his home in Booterstown, Co Dublin, when two payments were made from his Revolut account to travel agencies based in Dubai and Saudi Arabia."

Johnny Carroll, a 52-year-old small-business owner and father in Booterstown, Co Dublin, had €2,400 stolen from his Revolut account. Two payments were made while he was asleep to travel agencies based in Dubai and Saudi Arabia. He described the process of trying to secure a refund as frustrating and pleaded with the company for a year before receiving repayment. Revolut eventually refunded the money and characterised the episode as a 'malware incident'. The situation highlights difficulties customers can face when contesting unauthorised transactions and raises concerns about account security and customer-service responsiveness.

Read at Independent