"The European Union's new biometric Exit/Entry System (EES) got off to a chaotic start at Prague's international airport, with travelers facing lengthy queues and malfunctioning equipment forcing border staff to process arrivals manually. Jim Moore, an employee relations expert at HR consultancy Hamilton Nash, spent nearly 90 minutes in the immigration queue at Vaclav Havel Airport on Sunday afternoon, 12 October - the day the service made its debut."
"The self-service EES enrollment machines-designed to collect biometric data from non-EU travelers before passport control were out of service, leaving officials to manually handle both the new registration requirements and standard border checks. "The officials were having to do it themselves," Moore told The Register. "It's a classic multi-thread to single-thread problem.""
"Simon Calder, travel editor of The Independent, had a different experience. His Ryanair flight was scheduled to arrive ten minutes before the EES system went live at midnight but landed 25 minutes early. Despite deliberately waiting past midnight, Calder found the machines still weren't activated and passed through passport control without enrolling in the new system."
Prague's Vaclav Havel Airport experienced significant disruption when the European Union's biometric Entry/Exit System launched, causing long queues and equipment failures. Self-service EES enrollment machines were initially out of service, which required border officials to manually register biometric data and perform standard passport checks. Some travelers were redirected to desks normally reserved for EU citizens and had the enrollment step bypassed. The situation improved later the same day after staff activated the machines and cleared the backlog. Other arriving passengers experienced the system remaining inactive and passed through without enrolling. The EES mandates biometric registration for non-EU travelers aged 12 and above.
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