Susanna's family has endured significant challenges due to their daughter's mental illness, leading to multiple 911 calls for emergency assistance. Instances of aggression and self-harm have forced them to seek help, particularly when law enforcement previously intervened. However, recent changes in policy have left them feeling unsupported, as their escalating crises are met with disinterest from authorities. As they navigate the complex nature of mental health disorders, the family's experience underscores the need for improved resources and understanding within the system to effectively support such families in crisis situations.
Starting early last year, though, Susanna noticed that law enforcement 'seemed more disinterested in those calls.' Then, as another crisis unfolded Feb. 7, the Sheriff's Department made it clear they would not be coming out at all.
They have been able to assist, whether it be taking her to the hospital for a 5150 hold, or just de-escalating the situation,
Her daughter’s rages began in fourth grade, leading to emergency calls and physical injuries while attempting to manage her volatile behavior through medication adjustments.
What the couple didn't realize: Due to a recent policy change, that detail kicked the call up to a supervisor - and ultimately left Susanna and her family to fend for themselves.
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