The article discusses the importance of positive engagement techniques in effectively handling individuals in crisis. Research by Etienne Blais and Benoit Leclerc emphasizes the role of police officers as first responders who can diffuse potential violence through supportive interaction. Their study, which analyzed 130 police reports, highlights a six-step intervention script to guide officers in managing crises with individuals affected by mental illness or substance abuse. It underscores that early intervention and allowing individuals a voice can significantly improve outcomes in crisis situations.
Positive engagement involves a person in crisis in the search for a solution.
Support techniques are best used at the beginning of a crisis intervention.
People are more likely to cooperate when they are given a voice and choice.
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