""Clinicians are not going to be replaced by technology, but those who don't use it will be replaced by those who do," Zubin Daruwalla, who oversees clinical innovation at Singapore's National University Hospital (NUH), said at the Fortune Innovation Forum in Kuala Lumpur, Malaysia on Monday."
"Yingying Gong, founder of Yidu Tech, was more optimistic about how AI and doctors will interact. China has an aging population, with around 300 million people over the age of 60. Hence, doctors have a heavy workload, seeing between 30 to 100 patients each day. Yidu Tech developed an AI copilot to assist doctors in their medical work. "We didn't have to do much explaining," Gong said, noting that doctors "very much welcomed" the help."
"And AI in healthcare is only effective if medical professionals are properly trained to use them. "It doesn't get implemented because we don't spend enough time training [doctors to] use it, as it takes away time from patients," Daruwalla, who is also a clinician, said. "Then, people get frustrated and fed up [with the technology] and revert back to their old ways." And doctors can rest easy in the knowledge that there's still nuances in patient care that only doctors can manage. "There's evidence, and computers are really good at that. But there's also eminence or experience, where you have to take into consideration culture and context," Daruwalla said."
AI is being introduced to assist clinicians with heavy workloads and non-invasive diagnosis, such as early lung cancer detection. Companies have developed AI copilots to support doctors seeing dozens of patients daily, and clinicians have generally welcomed the assistance. Effective deployment requires proper training of medical professionals to use AI tools, otherwise frustration leads to abandonment. Human judgment, cultural context and clinical experience remain essential for nuanced patient care. Patient choice appears driven by clinical reputation rather than specific AI tools, underscoring the complementary role of AI alongside clinicians.
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