"Quality of Experience (QoE) degradation like buffering and start failures still kill viewer retention and ad revenue. Live events still create the highest-stakes infrastructure challenges in the industry."
"According to our 2025 New Relic Observability Forecast, a high-impact outage now costs nearly half of all media companies over $2 million per hour."
"As media organizations deploy AI workloads, they’re adding new failure surfaces that traditional monitoring tools weren’t designed to catch."
"New Relic's Intelligent Observability Platform covers the complete pipeline, connecting content ingest, transcoding, CDN delivery, client-side playback, and the AI layer in a single view."
Media and entertainment operations face persistent challenges like QoE degradation, which impacts viewer retention and ad revenue. High-impact outages now cost media companies over $2 million per hour. The introduction of AI workloads adds complexity, creating new failure surfaces that traditional monitoring tools cannot detect. New Relic's Intelligent Observability Platform provides comprehensive visibility across the entire media pipeline, enabling organizations to address these challenges effectively. Companies like Accedo and Condé Nast have seen significant performance improvements and reduced response times through enhanced observability.
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