"If there is a system-wide Search issue, you can refer to our public channels as these will be the first and only place that engineering posts updates. Please check the Search Liaison social posts for updates or check our support documentation."
Google's Search Liaison role, previously held by Danny Sullivan, was discontinued and the associated support channel closed on August 1, 2025. However, the Google News support team has not updated its automated response templates, which still direct publishers to follow the Search Liaison social posts for system-wide search issue updates. This outdated guidance creates confusion for publishers seeking support, as the referenced channel no longer exists. The issue was identified in support responses and documented with screenshots, highlighting the need for Google to update its support documentation and templates to reflect the current support structure and direct users to active channels instead of defunct resources.
#google-search-liaison-discontinuation #support-documentation-outdated #publisher-support-channels #google-news-support
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