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"We've always encouraged customers to use headphones when listening to audio content - and our Wi-Fi rules already remind customers to use headphones. With the expansion of Starlink, it seemed like a good time to make that even clearer by adding it to the contract of carriage."
"United's new headphones rules are listed under its section on 'Refusal of Transport' in which United has 'the right to refuse transport on a permanent or temporary basis or shall have the right to remove from the aircraft at any point.' In addition to headphones, that section also includes other more serious offenses, including assaulting crew or smoking on the plane."
United Airlines updated its contract of carriage on February 27 to formally prohibit passengers from playing videos, audio, or games without headphones. The policy appears under the airline's 'Refusal of Transport' section, meaning violations could result in temporary or permanent removal from flights. United clarified this rule during the Wi-Fi sign-in process with a display prompt. The airline offers multiple headphone options including complimentary wired headphones, Bluetooth connectivity on select flights, and accessories like AirFly for wireless headphone compatibility. This policy update coincides with the expansion of Starlink connectivity on United flights.
Read at Travel + Leisure
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