"Royal Mail has committed to sharply improving performance standards, with first-class post expected to reach around 85% next-day delivery within nine months of implementation, rising to the 90% target set by regulator Ofcom within a year."
"Second-class mail will also be subject to tighter expectations, with 93% of letters required to be delivered within three days within nine months, increasing to 95% by May next year."
"Ofcom has made clear that Royal Mail must now 'get on and implement' its recovery plan, following years of missed targets and regulatory concern over declining reliability."
"The £500 million investment package will also fund operational changes, including alterations to delivery processes and infrastructure improvements."
Royal Mail plans to enhance delivery performance by May next year, investing £500 million to reform second-class mail delivery. Second-class mail will no longer be delivered on Saturdays, shifting to an 'every other weekday' schedule. The company aims for 85% of first-class mail to be delivered next day and 93% of second-class mail within three days. Regulatory body Ofcom has set stricter targets, requiring 99% of mail to arrive no more than two days late, following years of missed delivery standards.
Read at London Business News | Londonlovesbusiness.com
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