"Narwhal Labs describes its product as an operating system for autonomous customer conversations, covering inbound reception, speed-to-lead responses, and outbound prospecting from a single, multi-channel system."
"The transition from Narwhal Media Group to Narwhal Labs reflects a pivot toward AI infrastructure: rather than marketing services, the company is now building the underlying autonomous systems that handle commercial conversations at scale."
"The platform automates what Sartain has described as multi-step commercial workflows: not just sending a message, but qualifying a lead, responding to an inbound enquiry, pursuing an outbound prospect, and escalating or closing at the appropriate moment, all without human prompting at each step."
Narwhal Labs, based in Bristol, has raised €22.9 million to launch DeepBlue OS, an operating system for autonomous customer conversations across various channels. The platform targets regulated industries and automates multi-step commercial workflows, including lead qualification and response management. CEO Luke Sartain, who previously led Narwhal Media Group, emphasizes the shift from marketing services to building AI infrastructure. Narwhal Labs is ISO 27001 certified and SOC 2 compliant, ensuring it meets the requirements of its target customers.
Read at TNW | Investors-Funding
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