"Some could see details of transactions, which revealed users' workplaces, salaries, charitable donations, and more. Commenters under British personal finance guru Martin Lewis's social media post about the bug also reported seeing other customers' full names, postcodes, and state pension details. Some said they saw child benefit payments seemingly flowing into their accounts."
"Screenshots of customer support chats, shared with The Register, showed that Lloyds acknowledged 'how worrying this must be' for its users, and was escalating cases as a priority matter with technical teams. Lloyds Group support staff also advised customers to avoid making transactions through its apps until the fault was resolved, but assured them their accounts remained safe."
Customers of Lloyds, Halifax, and Bank of Scotland experienced a significant technical malfunction on Thursday that caused incorrect transactions and missing balances to appear in their banking apps. The glitch affected users differently—some saw their own balances disappear entirely while others viewed transactions belonging to other customers. Exposed data included workplace information, salaries, charitable donations, full names, postcodes, state pension details, and child benefit payments. The bank acknowledged the issue and advised customers to avoid making transactions through the apps until resolution, while assuring them their accounts remained secure. The total number of affected users, the extent of data protection, and the root cause remained unclear.
#banking-technical-glitch #data-privacy-breach #customer-financial-data-exposure #lloyds-banking-group
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