Fare evasion cost TfL nearly £190 million last year and current evasion rates are more than double the 1.5% target for 2030. The London Assembly Transport Committee has urged action on unstaffed ticket gatelines, particularly at smaller stations, calling for gatelines to be used and sufficiently staffed across the network. Barriers must remain pushable for safety, and TfL has trialled designs intended to be more resistant to abuse. Fare evasion is linked to violence and aggression towards frontline staff, and reducing lone working is cited as important for staff safety.
Transport for London ( TfL) has been told that it needs to do more to tackle fare evasion, which is estimated to have cost the network nearly £190 million last year. The London Assembly's Transport Committee recently held a public session on the issue, and has now written to TfL saying that it is particularly concerned that unstaffed ticket gatelines at stations are not a priority for TfL and calls on TfL to ensure that they are being used and sufficiently staffed across its network.
Fare evasion is unacceptable - causing TfL financial losses that eventually become the expense of the vast majority who pay their fares. All too often, fare evasion is also linked to violence and aggression towards TfL frontline staff who feels this issue is getting worse. TfL must ensure more is done to ensure gatelines are in operation and staffed at all stations and reduce the amount of times staff are being asked to work on their own on our transport network.
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