A trade union, RMT, has advised its frontline staff not to apply Railcard discounts to commuter Oyster cards to avoid disciplinary actions from errors made during the process. This directive could lead to increased off-peak fares for passengers unless they use stations outside London Underground. Despite RMT's stance, Arriva Rail London claims no official instruction was given to prevent staff from applying discounts. However, RMT argues that assisting with discounts is not part of the responsibilities of unionized workers, leading to confusion among commuters.
The RMT stated that applying Railcard discounts to Oyster cards is not part of unionised staff duties, resulting in potential higher fares for commuters.
According to the RMT's magazine, the union emphasized that staff should not undertake tasks that could lead to disciplinary actions due to errors.
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