Southwark Council will refund approximately £485,220 to motorists after issuing more than 10,000 incorrect bus lane penalty charge notices between February and June 2025. The council used an incorrect legal template due to an administrative error by its contractor. Phillip Morgan identified the issue through a Freedom of Information request and criticized the council for their incompetence. In response, the council apologized for the confusion, assured that refunds will be provided, and stated that they will recover the costs from the contractor after reviewing the notices.
Southwark Council illegally issued more than 10,000 penalty charge notices (PCNs) in just four months, totaling £485,220, due to quoting the wrong laws.
An administrative error by a contractor caused incorrect issuance of bus lane penalty notices. The council expressed regret for the inconvenience caused.
Phillip Morgan criticized the council's incompetence and raised concerns over costs incurred by taxpayers due to these faulty notices.
The council plans to reimburse affected motorists and will cancel any unpaid notices, recovering the full cost from contractors.
Collection
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