"While we cannot say the accident which caused such a major injury would have been prevented if the council had acted sooner, the man's friends and family are left not knowing whether things might have turned out differently if he'd had the help he needed earlier."
"I hope this shocking case will spur the council into making lasting changes which will benefit other vulnerable people in the borough."
"We recognise the seriousness of the findings and fully accept that mistakes were made, for which we apologise."
"A series of actions have already been undertaken to address the concerns raised about our handling of this case and we have cleared the backlog of unread emails highlighted in the report."
The Local Government and Social Care Ombudsman found more than 1,100 unread emails in Haringey Council's social work inbox, including 500 police reports. A vulnerable adult at risk of homelessness and with health issues received no help despite contacts from a friend and emergency services. The man later fell during a seizure and sustained a life-changing injury. Council leaders acknowledged mistakes, apologised, and said actions have been taken and the backlog cleared. The ombudsman expressed that it is unclear whether earlier intervention would have prevented the injury and called for lasting changes to protect other vulnerable people.
Read at www.bbc.com
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