The London Ambulance Service (LAS) reported a 12% increase in physical and verbal abuse incidents against its staff, with 781 incidents recorded from January to April this year compared to 691 last year. This troubling trend affects employee morale and patient care, with a survey revealing that 55% of control room staff faced harassment. An illustrative incident highlighted in a BBC documentary showcased the challenges faced by call handlers amid abusive calls. The ongoing rise in such incidents raises concerns over staff safety and the potential impact on emergency response.
Last year over the same time period there were 691 reported incidents of abuse against LAS staff, compared to 781 this year, showing a significant uptick.
Emergency call co-ordinator Jude remarked about the mental toll: "When you have to deal with someone that's abusing the system it has an effect. It plays on people's minds."
Collection
[
|
...
]