An infestation of rats affected the Crystal Court flats in Hackney, east London, with more than a dozen rats living in the building's bin store and residents repeatedly seeing them. The issue reportedly persisted for nearly a year despite multiple complaints to management. Residents described fear, stress, sleeplessness and concern for children as rats scratched in walls and appeared in communal areas. Notting Hill Genesis cleared household waste, carried out extensive pest-control and prevention work, and committed to ongoing cleaning and engagement with residents to keep communal areas sanitary.
I saw 10 to 15 rats scurrying up the walls, running into a hole in the bin store ceiling. I was shocked. I threw my rubbish into the bin and got out.
You can hear them scratching away. We've complained quite a few times already. It's not a good environment, especially because we have a child. We're scared to go downstairs to be honest.
Household waste left in communal areas has now been cleared and we have carried out extensive pest control and prevention work. Work to clean and remove waste from the bin store has been completed and cleaning will continue to keep the space sanitary.
Collection
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