"Pilot fatigue is real, and it occurs when organizations ask employees to test too many new products at once. The result is predictable: overworked lawyers are asked to spend even more time testing software."
"Cozen O'Connor has become more disciplined about running pilots. Before testing a tool, the firm defines what success should look like, ensuring that high usage could justify a wider rollout."
"The firm evaluates whether an AI tool fits into real workflows, produces better results for clients, or makes lawyers happier at work. Attorney feedback is a key factor in deciding what the firm adopts."
Law firms are overwhelmed by numerous pitches from tech startups offering AI tools for legal work. This has led to 'pilot fatigue,' where employees are burdened with testing too many products simultaneously. Cozen O'Connor's chief strategy officer, Andrew Woolfe, emphasizes the need for a disciplined approach to pilot programs. The firm now focuses on defining success metrics before testing, ensuring tools align with workflows, enhance client outcomes, and improve lawyer satisfaction. This strategic shift aims to streamline the adoption of genuinely beneficial technology.
Read at www.businessinsider.com
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