"Two people told me they literally teared up during his talk. Others said they felt chills down their spines. While Newton's past keynotes have typically been punctuated by whoops and cheers as he laid out new products and features, this year's audience was so quiet during most of the talk you could hear a pin drop. Their faces conveyed rapt attention, fixated on Newton and the giant images illustrating his words."
""On one hand, I'm sorry," Newton said. "But on the other hand, I'm also really excited by that feedback because that tells me that we delivered a lot of value and that is pretty profound. "It does take some time to process not just how this will change your day to day and make it a little better," he continued, "but how this technology might fundamentally rewire and rewrite how you run your law firm.""
At a major ClioCon gathering of 2,700 in-person attendees, a product and strategy reveal produced unusually intense, emotional reactions. Attendees reported tears, chills, stunned silence, and faces fixed on large visuals, with many saying they needed time to process the implications. Reactions ranged from shell-shocked and frightened to elated and energized. Feedback indicated a pervasive sense of overwhelm alongside recognition of significant value. Clio framed the response as both apologetic and excited, noting that the announced technology could not only improve daily tasks but also fundamentally rewire how law firms operate.
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