"The Pricing Lever: Stop Paying for Hours, Start Paying for Value The billable hour is a model that rewards inefficiency. Leadership teams that adopt value-based pricing (fixed fees, tiered models, outcome-based pricing) report 20 to 50 percent savings and far greater predictability. Just as important, they shift relationships with law firms from transactional to collaborative. At one large technology company, moving more than half of their outside counsel matters to fixed-fee arrangements eliminated invoice reviews entirely and gave their GC better visibility into budget forecasts."
"The Automation Lever: Free Lawyers from Low-Value Work Many lawyers spend far too much time fielding repetitive requests. The smarter move is workflow automation and self-service. Intake portals, contract tools, and AI-powered FAQs can reclaim thousands of hours each year. At one global insurer, an AI chatbot now handles routine entity questions and has freed up 500 lawyer hours in a single year. Another client cut email traffic in half by routing NDA requests through a simple intake form in Microsoft 365."
Corporate legal teams face tighter budgets, growing regulation, and faster business expectations while having access to advanced technology, smarter pricing, and legal operations expertise. Effective leadership concentrates on a few high-impact levers rather than changing everything at once. Adopting value-based pricing—fixed fees, tiered models, and outcome-based pricing—can yield 20–50% savings, greater predictability, and more collaborative law‑firm relationships; moving many matters to fixed fees can eliminate invoice reviews and improve budget visibility. Workflow automation and self‑service—including intake portals, contract tools, and AI FAQs—can reclaim thousands of lawyer hours; examples include a chatbot freeing 500 hours and halving NDA email traffic.
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