"For all our talk of AI disruption, few legal teams are tackling the true productivity killer: tab switching. Email bloat. Scattered context. Carl Davidson noticed it while practicing immigration law. His clients needed answers. His inbox overflowed. His case files were always one click too far away. And somewhere between toggling screens and pasting notes, he realized the problem wasn't the complexity of the law it was the friction in the workflow."
"There, he learned something every in-house legal team should internalize: the user experience must deliver value instantly. "The magic moment needs to happen in seconds," he said. "You can't expect people to adopt something if they can't see the value within a few seconds." It's not because lawyers are change-averse. It's because most tools ask too much before they give anything back."
Legal productivity suffers mainly from workflow friction caused by tab switching, overflowing inboxes, and scattered case context rather than legal complexity. Delays arise when professionals toggle between email, case files, and tools while trying to answer client questions. Tools that require logging in, learning new dashboards, or extra passwords before delivering value face low adoption. Instant value in the user experience—visible within seconds—drives real adoption. Embedding structured case data and answers directly into email clients eliminates tab switching and delivers immediate, actionable context at reply time, removing invisible daily barriers and improving efficiency.
Read at Above the Law
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