"Ensuring 911 calls are routed to the proper emergency call center with accurate caller location is a challenge that has grown more complex as companies manage both cloud communications and a hybrid workforce. One thing hasn't changed: Companies still must comply with federal regulations, such as Kari's Law and RAY BAUM's Act, as well as current and emerging state and local regulations like Alyssa's Law. And they must adapt to Next Generation 911 (NG911), which has moved from concept to reality."
"Kari's Law, in force for multiline phone systems manufactured or installed after Feb. 16, 2020, requires that all phone systems let users call emergency services without having to first punch in a prefix, such as an 8 or 9, to reach an outside line. It also requires that appropriate personnel, such as on-site security, are notified whenever a 911 call is made."
"Additionally, it mandates that 911 calls sent to an emergency call center (ECC) or a public safety answering point (PSAP) must include a valid callback number to enable the operator to reach the original caller if the call is lost."
Ensuring 911 calls reach the correct emergency call center with precise caller location has become more complex as organizations adopt cloud communications and hybrid workforces. Federal laws such as Kari's Law and RAY BAUM's Act require specific features: multiline phone systems must allow direct 911 dialing without a prefix, notify appropriate on-site personnel when 911 is called, and include a valid callback number to reach callers if the call is lost. State and local rules like Alyssa's Law add further requirements. Next Generation 911 (NG911) deployment requires additional adaptation. Compliance for legacy systems depends on age and upgrade scope. Organizations should consult legal counsel to determine risk and potential liability.
Read at Search Unified Communications
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