"A Disconnect As the title suggests, the study found some pretty glaring disconnects. Only 5% of those surveyed said they saw a great deal of innovation from their law firms. That percentage was the same in 2023 and an increase of only two percentage points since 2020. That ain't much progress. And here is the first disconnect. When asked how much innovation their firms claim, the respondents said 20% of them are actually claiming to be greatly innovative."
"Why the Gap? As someone once told me, "There are firms that want to be innovative and there are firms that want to say they are innovative." Quite simply, firms are often telling clients what they think they want to hear when it comes to innovation. Some firms are content to say we did innovation, pat themselves on the back, and check the box."
"Just like back in the early days of converting to computers, there were firms that bought desktops for all lawyers just for the optics when clients visited, even if no one knew how to use them. Then there is a definition problem. In-house legal professionals are interested in innovation and technology to help them get more work done faster and more efficiently. Law firms' interest in innovation and technology"
Thompson Hine partnered with Corporate Counsel to survey almost 200 senior in-house legal professionals about innovation and law firm performance. Respondents reported only 5% observed a great deal of innovation from their outside firms, unchanged from 2023 and barely higher than 2020. Firms self-reported about 20% claiming to be greatly innovative, revealing a perception gap. Some firms prioritize signaling innovation rather than operational change, echoing earlier optics-driven technology adoption. In-house teams seek tools that increase speed and efficiency, while many firms focus on claiming innovation without delivering measurable workflow improvements.
Read at Above the Law
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