"More than half of the 66 Am Law 200 firms whose associates participated in The American Lawyer's 2025 Midlevel Associate Tech Survey, roughly 56%, had at least one associate who complained about the firm's technology, or even said that was the one thing they would tell a managing partner they would like given the chance. In particular, there was enduring frustration about laptops, and several associates also highlighted the need for better remote access."
"Some argued they were bloated with security software that slowed the devices down, while other associates said they 'can barely handle a few open PDFs without crashing.' 'The outdated technology is borderline unusable and significantly slows down my workflow and severely impedes my efficiency,' said one associate. At Paul Hastings one associate griped that 'our technology fails at a high rate,' and that it's 'typical to require multiple restarts a day, (and) programs fail regularly.'"
A 2025 midlevel survey of associates at large law firms found widespread frustration with firm technology and insufficient training and mentorship. More than half of 66 participating firms had at least one associate who complained about technology or said tech upgrades would be their top request to management. Common technical complaints included outdated and sluggish laptops, poor remote access, excessive security software that reduced performance, frequent software failures, and crashes when opening multiple PDFs. Associates reported regular need for restarts and significant workflow disruption, with specific complaints directed at firms such as Cahill Gordon & Reindel and Paul Hastings.
#law-firm-technology #midlevel-associates #hardware-and-software-reliability #training-and-mentorship
Read at Above the Law
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