"As the legal tech conference landscape becomes increasingly crowded - in this month alone, there are multiple conferences every single week - a counterintuitive trend is emerging: smaller, customer-focused conferences are also delivering value, but in a more targeted way. The two-day summit centered on a single, critical question: How can law firms improve their clients' experience? As cofounder and CEO Andy Seavers (pictured above) said in his opening keynote, "Without the client, there is no case.""
"This targeted approach created something you do not always find at larger legal tech conferences: opportunities for peer-to-peer learning and sharing. When one speaker, the leader of a California employment firm, described her practice as "a Case Status firm" - going so far as to say she will not take clients unwilling to use the app - you could almost sense it resonate with others in the room."
The Client Experience Summit in Charleston focused on improving client experience for law firms. The two-day summit asked how law firms can improve their clients' experience and emphasized that law practice depends on clients. Attendees were practitioners from small and medium-sized firms, mainly in personal injury, immigration, family, and employment law. The targeted attendee mix enabled peer-to-peer learning and sharing of practical approaches. One firm leader described her practice as 'a Case Status firm' and said she will not take clients unwilling to use the app. The summit felt polished and professional and prioritized practical knowledge from practitioners.
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