"Last August, my dream trip to India imploded before takeoff. A delayed flight from Orlando to Atlanta caused me to miss my connection to Paris. Delta Air Lines rebooked me 25 hours later through London, costing me $270 for hotels, meals and taxis. I'd wisely bought Trawick International travel insurance, which covers a trip disruption. But SureGo Claims, their administrator, became a nightmare. They demanded endless documents, assured me everything was received, then denied my claim with a lie: Your delay was only 3 hours."
"SureGo falsely claimed my Atlanta-to-Paris flight was delayed (it wasn't I'd missed it entirely!). The Delta documentation I provided clearly showed a 25-hour disruption. When I appealed, SureGo demanded another 40 to 60 days, after already torturing me for five months. I know $270 is a small amount, but that's how they trap you: too little to sue, enough to make you quit. This feels like a scam where they bank on the customer's exhaustion."
A delayed flight from Orlando to Atlanta caused a missed Atlanta-to-Paris connection, forcing a 25-hour rebooking through London and $270 in hotels, meals and taxis. Travel insurance from Trawick International, administered by SureGo Claims, was submitted for trip-delay coverage. SureGo demanded extensive documentation, repeatedly confirmed receipt, then denied the claim by falsely stating the delay was only three hours. An appeal prompted another 40–60 day wait after months of delay. The insurer's actions appear to violate good-faith principles and Florida statutes prohibiting inadequate investigation and misrepresentation. Maintain detailed records and obtain email confirmations when filing claims.
Read at www.mercurynews.com
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