"As cloud adoption accelerates, organisations rely on Service Level Agreements (SLAs) to define expectations around availability, security, and performance, to access and process data or service use. Yet SLAs often lag behind innovation. For CTOs and CISOs, this misalignment is a strategic risk and they need to work out how to innovate securely when infrastructure guarantees do not reflect the complexity or criticality of modern digital services."
"Rather than viewing SLA gaps as blockers, technology leaders should treat them as indicators of where governance, architecture and measurement must evolve. By taking steps to align SLAs with business objectives and complementing them with Experience Level Agreements (XLAs), Key Risk Indicators (KRIs), and Objectives and Key Results (OKRs), organisations can take control and innovate efficiently. Innovation is advancing faster than SLA maturity Modern cloud architectures increasingly rely on container orchestration and serverless computing."
Cloud adoption increases reliance on SLAs to set availability, security, and performance expectations for data access and services. SLAs frequently lag behind rapid innovation, creating strategic risk for CTOs and CISOs when infrastructure guarantees fail to mirror service complexity and criticality. Technology leaders should treat SLA gaps as signals to evolve governance, architecture, and measurement, aligning SLAs with business objectives and supplementing them with Experience Level Agreements (XLAs), Key Risk Indicators (KRIs), and Objectives and Key Results (OKRs). Modern architectures using containers, serverless, generative AI, RPA, and edge computing require experience and risk metrics to link technical output to business impact and curb shadow IT.
Read at ComputerWeekly.com
Unable to calculate read time
Collection
[
|
...
]