"According to sources speaking to The Register, the LAA's Client and Cost Management System (CCMS) - used by lawyers to claim payments from the government for civil legal aid work - has been "a nightmare to use" since coming back online. The system was reinstated on December 1, at which point the LAA claimed it was starting to return to pre-cyberattack service levels. However, those tasked with using its tech face frustration as they are booted out of sessions at random."
"Legal eagles and their administrative assistants now access CCMS using an AWS Secure Browser - a new process implemented in the wake of the cyberattack. But the LAA warned that during the first week of operation, there would be concurrency controls on that browser. "This may result in messages about limited stream capacity when logging in," legal workers were warned, although those who use the system told The Register that these concurrency controls are also leading to sessions ending abruptly."
Seven months after a cyberattack, the Legal Aid Agency reinstated the Client and Cost Management System on December 1 and moved to restore pre-breach operations. Law firms report CCMS is buggy and more laborious, with users booted out of sessions at random and suffering lost work from abrupt timeouts. Access now requires an AWS Secure Browser and all document transfers must route through AWS, with concurrency controls imposed during the first week causing limited stream capacity messages and forced logouts. The LAA briefly took the service offline while gradually increasing concurrent user capacity. Stricter security measures have increased administrative burden and complicated uploads/downloads.
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