"The Scattered Spider attack on M&S crippled the retailers' systems at Easter after IT teams were forced to take emergency action and pull systems offline. The high street stalwart was forced to contend with gaps on shelves due to problems with its stock systems, and the suspension of various online services such as click-and-collect. Similar attacks befell Co-op and Harrods at the same time, although these are not thought to have been as severe in their impact."
"Higham, who had been in post for less than two years, will be replaced by current retail director Sacha Berendji, according to M&S, which said Higham plans to take a career break. In an internal memo obtained by specialist retail magazine The Grocer, M&S chief exec Stuart Machin said that having steered the team through "a challenging six months" Higham herself had taken the decision to step back."
Marks & Spencer chief digital and technology officer Rachel Higham is leaving after less than two years and plans a career break. She will be replaced by retail director Sacha Berendji. Chief executive Stuart Machin said Higham helped build a strengthened digital and technology function, played a key role recently, and laid foundations for the future, calling her a steady, calm leader. The Scattered Spider ransomware attack at Easter crippled M&S systems, causing stock gaps and suspension of online services such as click-and-collect. Most services have been restored but the retailer expects at least £300m in costs. Managing incident response to such attacks is intense and places heavy pressure on IT and security leaders.
Read at ComputerWeekly.com
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