""We are aware of an issue which is impacting one of our third-party suppliers currently," the bank said in a statement this morning. "This is affecting a number of services including our mobile app and 365 Online. We will provide an update as soon as possible and we apologise for any inconvenience.""
"The issue is understood to be related to a scheduled maintenance update that one of its tech infrastructure providers, the cloud company F5, underwent today. It's the third time in six months that the bank's IT systems have gone down, following an outage in October and another one in May. In April last year, the bank experienced a significant outage, while it has been previously fined by the Central Bank for technical shortcomings related to customers."
Problems with a third-party supplier caused customers to be locked out of the bank's services on Friday morning. The bank said a current issue impacting a third-party supplier affected services including the mobile app and 365 Online and apologised for inconvenience. The issue is understood to stem from a scheduled maintenance update by cloud provider F5. This outage marks the third time in six months that the bank's IT systems have failed, following incidents in October and May. The bank also experienced a major outage in April last year and has been fined by the Central Bank for previous technical shortcomings affecting customers.
Read at Irish Independent
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