"experienced major performance incidents - 360 outages, severe degradations, and functionality issues at its first five sites - which contributed to VA's decision to halt deployment at other planned sites."
"inadequate controls for handling major performance incidents primarily occurred because of the way the original May 2018 contract was written."
VA paused most rollouts of its new Oracle Health electronic health record system in April 2023 after performance and patient-safety problems at early sites. Almost three years later, VA plans go-lives at four Michigan sites in April and expects nine additional medical facilities to deploy the system this year, totaling 13 go-lives in 2026. The Office of Inspector General identified five major management challenges including information systems and EHR modernization. The new EHR experienced 360 outages, severe degradations, and functionality issues at its first five sites. A joint March 2024 rollout with DOD at the Lovell center was deemed successful and provided lessons for future deployments. Inadequate controls for handling major performance incidents were linked to how the original May 2018 contract was written. VA operates 170 medical centers.
Read at Nextgov.com
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