"I just didn't know what to do. My mom was a single mom, and we didn't know anything about financial aid or applications. We were kind of lost."
"Frustrated and running out of options, Taylor reached out to an unlikely contact, the hospital's chief executive, whose office she had occasionally cleaned."
"The experience changed everything. Taylor remembers thinking that if she could be a voice for her mom, maybe I could do this for other patients."
"As she learned more, she set her sights on becoming a doctor, determined to advocate for patients, who, like her mother, had been dismissed."
Shay Taylor excelled academically but lacked guidance for higher education after high school. She worked as a janitor at Yale New Haven Hospital for nearly a decade. When her mother fell ill, Taylor advocated for her, leading to a correct diagnosis. This experience inspired her to pursue a medical career, aiming to help patients who face similar challenges in being heard and treated properly.
Read at TODAY.com
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