Kettering Health is struggling to recover from a ransomware attack that caused a comprehensive system outage lasting two weeks. The healthcare network has made progress by restoring essential functions of its electronic health record system, but many operations remain hampered, affecting patient care. Patients report difficulties accessing medical services, including getting medication refills and contacting doctor's offices, leading to delays in care and increasing frustration within the community. The use of manual processes rather than technology has complicated the situation further, with reports of ambulance delays and canceled medical procedures.
"Everything is being done by hand pen and paper," the patient said, highlighting the challenges faced by both patients and staff due to the ongoing technology outage.
A patient reported on a local subreddit that they were unable to refill medication and risked withdrawal seizures, exacerbated by difficulties contacting their doctor.
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