Sir Jim Mackey, the new CEO of the NHS, highlighted significant barriers that patients face in accessing healthcare, describing the system as one that inadvertently pushes them away. He emphasized the need to address cultural failings, particularly in maternity services, where understanding and incorporating patient feedback is essential. He warned that ignoring public frustrations could jeopardize the future of the NHS, calling for urgent reforms to improve service delivery and patient access.
Patients are an inconvenience to the NHS, and we've built mechanisms to keep them away... We've made it really hard, and we've probably all been on the end of it.
Failing to listen to public frustrations could mean the end of a national health service... The big worry is, if we don't grab that, and we don't deal with it with pace, we'll be in trouble.
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