"You know, look, I'm uh I'm pretty active on launch day trying to understand what's working. I'm looking for feedback. Um both, you know, an example, I'm on X trying to understand like see if people, average users how they're experiencing the product. I probably ping people back saying, look, you know, this is a valid point, we should address it. So, in some sense, I'm looking at that trying to assess it."
"You know, it's clear to me teams internally are using Gemini itself to kind of collect collate. We have great dashboards and and so I try to take in across a variety of sources. I'm one of one of those people. I need to feel it firsthand, right? So I get reports but I'm out there trying to understand how people are using it, what they are posting, right? And you know and and I think that is important."
Sundar Pichai spends launch days on X observing how average users experience new Google products and seeking feedback. He pings users back on valid points to prompt fixes. Internal teams use Gemini and dashboards to collect and collate data across sources. He combines dashboard reports with firsthand observation of posts and usage to assess what is working. He feels the need to experience product reception personally rather than relying solely on reports. He monitors adoption, user posts, and interactions to measure product performance and prioritize issues for teams to address.
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