"I started to panic and my son started to cry. It is the first time he's been away for five days without his dad, so he's been homesick already and could sense something wasn't right."
"They told me they are escalating it and it is to be given priority but that it might take."
A German woman, Liza Tobay, faced separation from her two-year-old daughter in Edinburgh due to a Home Office administrative error. After visiting relatives in Dusseldorf, she was denied boarding a connecting flight to Edinburgh because her settled status was red flagged. Despite having lived in the UK for 15 years, she was unable to prove her status through the required app. Tobay discovered a wrong passport number linked to her account, which the Home Office acknowledged as a mistake and escalated for resolution.
Read at www.theguardian.com
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