The Samsung Q990D Dolby Atmos soundbar is facing significant issues after a faulty firmware update (version 1020.7) was released, making it unresponsive for many users. Reports from community forums and various countries indicate that customers are unable to perform factory resets, and the soundbar freezes on the TV eARC input without sound. Users are advised to disable automatic updates to avoid further complications, and some have been instructed to send units for repair. This has raised concerns given the soundbar's reputation as a top-tier audio option.
Samsung's flagship Q990D soundbar has been effectively bricked for many users after a faulty firmware update, rendering it unresponsive and inaccessible.
The faulty update, version 1020.7, has led to widespread complaints across various countries, with users unable to perform factory resets or use the SmartThings app.
Many customers are advised to disable automatic updates to prevent further issues until Samsung resolves the firmware malfunction affecting multiple soundbar models.
This situation is particularly frustrating as the Q990D was highly regarded, and the issue is impacting users globally.
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