Larry Magid: You or your kids got tech for the holidays. Now what?
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Larry Magid: You or your kids got tech for the holidays. Now what?
"Before you unbox a tech gift, make sure you have a place to put everything, including the box, manuals and cords, in case you need to return it. Test the device well before the return window closes. Many stores allow returns through January 31, but some deadlines come sooner. I'll let you figure out where the person bought it and how to navigate the delicate conversation that can come with returning a gift."
"What looks broken often isn't. Many devices work just fine once they're properly configured. If the manual is indecipherable or nonexistent, which is often the case, a clear YouTube video or online guide can help. You can also turn to tools such as ChatGPT or Gemini. They don't always get it right and sometimes rely on outdated information, but they can still be useful starting points. Most manufacturers also offer online support, and if you're lucky, live chat or phone help."
"A few practical habits can also save headaches. Many devices come with power bricks that don't identify the product they belong to, so I label the adapter right away in case it gets separated from the device it powers. If products have lots of parts, cords or accessories, I often place them together in zip-up bags to make sure everything stays together. Accessories can also be platform-specific, so make sure items designed for iOS or Android actually work with what you have."
Designate a place for a tech gift's device, packaging, manuals and cords before unboxing to simplify returns. Test devices early because return windows can be short or vary by store. Many devices function correctly after proper configuration; online videos, guides and AI tools like ChatGPT or Gemini can provide setup help, and manufacturers often provide online, chat or phone support. Label power adapters, keep parts and cords together in zip bags, verify accessory compatibility with iOS or Android, and confirm whether a subscription is required to avoid unexpected costs or limitations.
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