"Electrolux should have honored its fixed-rate repair agreement a binding commitment to resolve the issue regardless of parts or visits. Under federal law, companies can't misrepresent warranty terms or obstruct claims. Instead, Frigidaire stranded you in a vortex of false promises and botched diagnostics. I like the way you documented everything. You took screenshots of your interactions, secured video proof of misrepresentations during chat sessions, and contacted Frigidaire's executives via its parent company, Electrolux (I publish the names and numbers on my consumer advocacy site, Elliott.org.)"
"A technician declared the entire sealed system needed replacement and scheduled a follow-up visit for the next week. No one showed. Frigidaire customer service reps claim I'm next on the list, but are blaming missing parts, though they never notified me or provided tracking information for the part. Over weeks, reps dodged questions, blamed a system migration, and refused to let me speak to a supervisor. After I screen-recorded a chat where an agent admitted they'd never ordered parts, Electrolux canceled my repair outright."
The buyer purchased a Frigidaire column refrigerator four years ago. The compressor failed after two years, and the buyer paid $700 in labor despite a parts warranty. The refrigerator failed again and Electrolux offered a fixed-rate $580 repair with unlimited parts and visits. A technician said the sealed system needed replacement and scheduled a follow-up that never occurred. Customer service blamed missing parts without notification or tracking, dodged questions, cited a system migration, and refused supervisor access. A screen-recorded agent admission that parts were never ordered preceded cancellation. Electrolux later offered a 50 percent refund and reimbursement of repair costs.
Read at www.mercurynews.com
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