"If you've ever read anything I've written about Samsung previously, then you'll know that I'm a diehard fan. I'm a proud owner of several Samsung products, including my Galaxy Watch 6 and Galaxy S24 Ultra - one of the best camera phones on the market. But this week, I got caught out and I'm here to make sure you don't make the same mistake."
"I discovered that Samsung has a strict clause in its returns policy, and honestly, it's a bit of a stinger. To cut a long story short, I had been trying to return my Galaxy Book 4 Edge (model NP750XQA) that I had owned for just a few days, and was told that while it's fine to return the laptop, the company would be taking a 20% fee of the refund, simply because I had installed some software on it"
"For some context on why I wanted to return the Galaxy Book in the first place (which still remains in perfect condition), I bought it for the specific purpose of running a 3D modelling software that I use frequently, called Bambu Studio. I've been using this software for several months already with my current Asus Vivobook Pro 15 laptop, but I noticed that the software has been crashing every so often, and taking forever to slice complex models for my 3D printer."
A buyer attempted to return a Galaxy Book 4 Edge (model NP750XQA) after owning it for a few days and was charged a 20% refund fee because software had been installed on the device. The laptop was purchased using Samsung's Student Discount for £489.10 after savings, with an additional £50 trade-in deduction for an old Huawei phone, resulting in nearly £100 potential loss. The purchase was intended to run Bambu Studio for 3D modelling and slicing complex models for a 3D printer. The buyer's previous Asus Vivobook Pro 15 experienced crashes and slow slicing, prompting the upgrade. Consumers should check returns terms and conditions before purchase.
Read at Creative Bloq
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