"Even though Subway still dominates the sandwich shop landscape, chains like Jersey Mike's and Firehouse Subs have also carved out a niche for themselves. Likewise, Potbelly Sandwich Shop has been a favorite of many for years. Alongside some excellent milkshakes, the chain makes delicious sandwiches. Many of these can be served hot out of the oven and are jam-packed with fillings."
"The celery and bread add nice texture and structure to the chicken salad, but that's all the sandwich has. The chicken was so lacking in chicken flavor, our tester had to double-check that it hadn't been swapped with tuna. With only a small amount of mayo-based sauce, there was almost no flavor profile to speak of. Not just one note, but no note."
A taste tester evaluated nine Potbelly sandwiches and ranked the chicken salad last. The sandwich offers pleasing texture from celery and bread but delivers almost no chicken flavor. The chicken tasted so muted that the tester questioned whether it had been substituted with tuna. The mayo-based dressing is minimal, leaving the sandwich without a defined flavor profile. Some customers still enjoy Potbelly's chicken salad, but others report chewy, unappealing chicken and recent disappointment. Variations in ingredients and expectations make chicken salad a polarizing menu item for some diners.
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