"While researching its deli meats, one thing became abundantly clear - while many customers feel the chain's standards started to slip around the late '90s and early 2000's, things took a turn for the worse after the COVID-19 pandemic. Several reasons for this decline were noted by commenters who claimed to be former employees and managers, including a change in leadership that led to inconsistencies across various Potbelly establishments. Diners also reported the meat had a slimy texture and bland flavor."
"Ham, turkey, and salami are just a few of the go-to fillings used in classic American sandwiches, whether you're making one at home or grabbing a quick bite from a nearby restaurant. Kicking off this list with one of the worst offenders is Potbelly Sandwich Works. While researching its deli meats, one thing became abundantly clear - while many customers feel the chain's standards started to slip around the late '90s and early 2000's, things took a turn for the worse after the COVID-19 pandemic."
Sandwiches are globally popular, with many U.S. sandwiches relying on processed luncheon meats influenced by American deli culture. Ham, turkey, and salami are common fillings in both homemade and restaurant sandwiches. Deli meat quality varies significantly across chain sandwich restaurants, and diners frequently comment on taste, texture, storage, preparation, and serving sizes on platforms like Reddit, Yelp, and TripAdvisor. Potbelly Sandwich Works drew criticism for a perceived decline in standards since the late 1990s and a sharper drop after the COVID-19 pandemic. Reported issues include leadership changes, inconsistent practices, slimy texture, bland flavor, and sparse meat portions.
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