"The inaugural video - which has gotten over half a million likes - shows owner Laurino bagging up an order to go while a "customer" played by a staffer tells him, "that slice was supposed to be stay." "Did you say that when you ordered it?" Laurino says in the clip. "Then it ain't your 'f-in' slice, go sit down, I'll call you when yours is ready.""
""This one woman orders a house salad without lettuce... a guy comes in and asks for grilled chicken with no grill marks," Laurino told The Post. "A man grabbed a plate too soon from a server, got a stain on his clothes, and called the next day asking for six to seven dollars to have his pants cleaned - I have no idea where he got that number.""
Phil's Pizzeria in Syosset produces short skits that mock and dramatize rude or absurd customer behaviors, and the videos have gone viral. The inaugural clip, with over half a million likes, shows owner Laurino bagging an order while a staffer posing as a customer complains about a slice, prompting a brusque on-camera rebuke. The shop uses real incidents—customers requesting a salad without lettuce, grilled chicken with no grill marks, or demanding money for a stained shirt—for material. Staff maintain a notepad of daily incidents to inspire skits. The videos avoid outing real customers and are polished yet authentically New York in tone.
Read at New York Post
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