""They talk about these people like they are resource nodes in a video game, not fathers and mothers trying to pay rent," the post claims. The user, who said they had recently quit their role and made the post on a burner laptop from a public library, alleges drivers are given a "desperation score" depending on their behavior at work."
"Other unverified claims include that priority orders are no faster than timings on what were previously standard orders-regular orders were simply slowed down by five to 10 minutes so that priority seemed quicker by contrast. The post also alleges that the wording for a driver "benefit fee" is kept deliberately vague, so that users believe they are helping drivers when in fact the money is funnelled into a "corporate slush fund.""
DoorDash's CEO rejected social media claims that a food delivery service rates drivers by a "desperation" metric and said he would fire anyone who found that acceptable. The CEO shared a screenshot of an unverified Reddit post from an anonymous user claiming to be a developer and alleging troubling internal practices. The post described weekly meetings where product managers discussed squeezing more from drivers, called "human assets," and alleged a hidden "desperation score" that flags drivers who accept low-value orders and blocks higher-paying opportunities. The post also claimed priority orders were made to seem faster by delaying regular orders and that a vaguely worded "benefit fee" misled users while funds flowed to a corporate slush fund. The post went viral and was later declared a hoax by Platformer.
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