"A Censuswide survey of 550 business buyers across the UK, France, Germany, Spain and Australia has found that, in spite of digitisation, there is friction in the business-to-business buying process."
"Buyers cite persistent challenges such as incorrect invoices (30%), limited enterprise resource planning (ERP) integration (31%), inconsistent invoice formats (31%) and delays in approval workflows (34%)."
"According to TreviPay, these issues persist because order-to-cash processes often span multiple systems and teams. While individual steps may be automated, the overall experience remains fragmented, requiring manual intervention when data or workflows fail to align."
"Standards were identified as an essential way to boost interoperability and reduce administrative burdens across borders, facilitating trade both across the UK and with businesses overseas, especially when aligned with international frameworks such as Peppol, which provides a shared language and a set of specifications with which to do business."
A survey of 550 business buyers across the UK, France, Germany, Spain, and Australia found friction in B2B buying despite digitisation. Buyers reported persistent challenges including incorrect invoices, limited ERP integration, inconsistent invoice formats, and delays in approval workflows. These issues persist because order-to-cash processes span multiple systems and teams, so automation of individual steps does not prevent a fragmented overall experience. Manual intervention is required when data or workflows fail to align. Finance teams face cashflow pressure and increasing regulation and compliance requirements for invoicing. The UK plans to mandate e-invoicing for VAT invoices from 2029, and businesses emphasized standardisation to improve interoperability and reduce administrative burdens, including alignment with Peppol specifications.
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