"Although Bromcom's status page reports issues with the company's services, it still claims "99 percent uptime" over the last 90 days. However, considering that a large chunk of that was vacation time for UK schools, it's really only the last week or so that will be of the most concern. During that time, the wheels really seemed to come off. Even the status page says: "Some Resources are Severe Degradation" [sic]."
"Away from the status page, Bromcom has kept users updated on its troubles. On August 31, Bromcom increased resources on its cloud system "to help make the return to school run as smoothly as possible." However, by September 4, something had gone wrong. According to Bromcom, "one of our servers developed a serious fault... This has caused some ongoing instability when users are connected to that server.""
"One source who wished to remain anonymous told us: "The impact it is having means schools are finding it difficult to check what students they have in the building, complete fire registers, or even get parental contact details. Tasks that should take a minute are taking hours as you have to keep refreshing the page until you get connected to an instance that works.""
Bromcom's Azure-hosted MIS suffered significant instability at the start of term, leaving staff unable to reliably track attendance or access parental contact information. The company's status page continued to claim 99 percent uptime over 90 days, but most of that period included school holidays, making recent performance more concerning. Bromcom reported resource increases on August 31 and later reported a server developing a serious fault on September 4, causing ongoing instability and slow or unavailable service despite multiple restarts. The disruption forced staff to repeatedly refresh pages, delaying basic tasks like fire registers and contacting guardians for hours.
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