Democratic senators led by Elizabeth Warren criticized the Department of Education for removing the 'Submit a Complaint' button from the Federal Student Aid website. The Department laid off about 1,300 employees since January, nearly half its staff, and many of those workers handled borrower complaints. The agency told Warren that the button had been moved to the footer and renamed 'submit feedback.' The senators called that explanation misleading and incomplete. They wrote that what was once a single visible homepage button now requires a multi-step, illogical navigation, and the complaint link appears in small font at the bottom left of the FSA homepage.
In a letter sent to Department of Education Secretary (DOE) Linda McMahon on August 25, a group of Democratic senators, led by Sen. Elizabeth Warren (Massachusetts), condemned the DOE's decision to remove the 'Submit a Complaint' button on the Office of Federal Student Aid's (FSA) website. Since Trump's inauguration in January, the Department has laid off approximately 1,300 people, close to half of its staff. Many of those employees handled borrowers' complaints, according to the senators.
The senators first raised these issues in a letter to the DOE in March. In response, the agency assured Warren that "the button to submit a complaint has been moved from the top of the webpage to the footer and renamed 'submit feedback.'" But the senators say the DOE's response was "highly misleading and incomplete." "What was once a simple click from the Department of Education's homepage, is now a multi-step, illogical navigation process," they wrote in their August 25 letter.
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