""They said they would take it into consideration, and as far as I know, they considered against it, which is always frustrating," Witkin said."
""I drive with my right hand, and the reader is on the right," she explained. "So I have to stop, and sometimes I can't reach it because of my wheelchair controller. I turn around, go backward to tap, then turn and go through.""
""Sometimes it takes extra tries and about 10 seconds to open," she said. "Sometimes they don't open at all, and then""
BART began installing new hardened fare gates last year at a $90 million cost, citing improved safety and reduced fare evasion. The designs were presented as enhancing accessibility, but several recommendations from BART's Accessibility Task Force were not incorporated. The final gates feature Clipper card readers on only one side rather than both sides, complicating wheelchair access. Some visual improvements were made, such as easier-to-spot see-through doors. Users report reduced reader sensitivity, slower response times, and occasional failures to open, leading advocates to say the new gates can be worse than the old ones.
Read at The Oaklandside
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