"The Clipper system serves BART, AC Transit, and 22 other Bay Area transit systems, with more than 1.2 million cards in use in December 2025, the last month for which Clipper data is available. Since the Clipper Card upgrade rolled out on December 10, users have been venting to The Oaklandside. Some people have said they've been unable to access the digital cash balance they had before the upgrade; others have said their cards became inoperable or they had difficulty adding money to them."
"Goodwin said that there are several "buckets" of issues the agency and Cubic Transportation are facing, but insisted that "many of the issues customers have encountered appear to be either unique or limited to small groups of customers." A critical one is poor system performance. Goodwin said that Cubic's customer relationship management system, called a CRM, has experienced several outages since the update, making it impossible for some people to access their accounts via the Clipper mobile app or website."
Clipper's December 10 upgrade introduced new features but triggered widespread operational problems across the Bay Area transit payment system. The system serves BART, AC Transit and 22 other agencies and had over 1.2 million cards in use in December 2025, peaking at 1.37 million unique cards in June 2025. Many users report lost digital cash balances, inoperable cards, and difficulty adding money. Cubic Transportation Systems manages the program for the MTC, and Clipper engineers are working on fixes. Critical failures include CRM outages that block mobile and web account access and intermittent call-center downtime.
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