"On the aforementioned Reddit post, some Aldi employees say that curbside pickup should have just been used during pandemic times, citing that the program, due to its current inefficiencies, costs the stores money. How does a program as seemingly simple as driving up to the store to pick up your groceries become so complicated? It likely has ties to widespread understaffing in retail, less-than-ideal systems surrounding the process, as well as customer misunderstandings."
"According to Aldi employees, a large part of the problem is the extra effort it takes to shop for multiple customers' groceries, often on tight timelines. Though it may vary by store and location, there doesn't seem to be a clear designated team for curbside pickup, so employees end up taking on the extra work. In many instances, this means dealing with confused or unhappy customers, rushing to fulfill last-minute orders, and navigating complicated logistics to give customers their groceries."
Curbside pickup gained popularity during the pandemic as a low-contact option for shoppers. Many Aldi employees report the service is inefficient, unprofitable, and adds significant unrecognized labor. Employees often shop for multiple customers under tight timelines without a designated curbside team, creating rushed workflows and difficult logistics. Staff frequently handle confused or unhappy customers and fulfill last-minute orders while balancing other store duties. Widespread understaffing, inadequate systems, and customer misunderstandings intensify the burden and cost of the program. Some employees suggest curbside pickup might have been better limited to pandemic conditions.
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